Shipping and Returns
All domestic shipments are shipped through Canada Post or FedEx unless otherwise noted. If you choose to upgrade your delivery service to an express option your delivery will be sent via ICS or FedEx. When choosing an express option please note that delays may occur that are out of our control such as weather, holidays, etc. If this happens we cannot refund an express shipping charge.
If you have any questions or special requests please contact us at firstname.lastname@example.org.
Shipments are typically fulfilled in one business day.
When ordering outside of Canada please read carefully.
All orders placed outside of the Canada are shipped via UPS or FedEX. At this time we cannot guarantee any international shipping times. International shipping times vary greatly by country. Each country has its own importing, VAT, or customs fees. The purchaser is responsible for any and all fees when the package reaches your country. We will not mark your package as a gift. The package will be marked with its correct retail value.
Please take the aforementioned information into account when using express options. We cannot guarantee delivery times with international shipments.
If you choose to return a shipment, you will not be refunded the shipping cost and will be responsible to return the product to us.
Returns (if applicable)
Online Purchases: For questions or concerns regarding our online return policy, please contact us at email@example.com.
In-Store Purchases: For questions or concerns regarding our In Store return policy, please contact us at your nearest location or email us at firstname.lastname@example.org
Please note: All sale items are a final sale.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your requested refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address provided above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
For policy information on shipping returns, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.